Net ProActive Services helps Tata Internet Services deliver superior
service levels to customers
Net ProActive Services, one of the leading IT Infrastructure
management companies in India, today announced the successful
implementation and integration of Storage Management Solutions
for Tata Internet Services. Tata Internet Services is a leading
Internet Service Provider (ISP) in the country. Tata Internet's
customers now have speedy access to the internet with
unmatchable uptime. Net ProActive Services' solutions also allow Tata
Internet to measure and deliver the service levels expected,
thereby allowing them to enter into more effective Service Level
Agreements (SLA) with their customers.
"Tata Internet Services is known for its high level of
customer focus. We believe our relationship with Net ProActive Services
has allowed us to further increase our commitment and service
levels to our customers. Net ProActive Services was able to understand
our requirements as a service provider and provide us with the
high quality of service that is expected of us. Their commitment
to the job on hand was exceptional", said Hari Nair,
Systems Manager, Tata Internet Services
"The current management tools do not provide for the
full functionality requirements of a service provider. Extensive
customization and integration with third party tools was needed
for the solution to be effective and useful to both the IT
support staff as well as the customer. This project with Tata
Internet clearly speaks for our superior capabilities in the
Enterprise Management Solution space", said, Priya
Krishnan, Head - Business Development, Net ProActive Services
About Tata Internet Services
Tata Internet Services Limited leads the Tata group's foray into
the Internet. It leverages the group's considerable strengths in
IT, telecom, software services and domain knowledge in different
end-user industries to position itself at strategic points in
the Internet value chain. Tata Internet is partnering with world
Leaders to offer specific applications and business solutions
for the Retail & Consumer Packaged Goods Industry; the
Financial Services Industry, the Manufacturing and Automobile
industries and the Hospitality Industry. A combination of
world-class experience, customer-centric processes and best
practices, enables Tata Internet to deliver high-quality
solutions with lower total cost of ownership to our customers.
Tata Internet had commenced operations in 5 Cities i.e. Mumbai,
Hyderabad, Delhi, Chennai and Bangalore. The Service has been
extended to over 37 Cities as of November 2001. For more
information …….
For Further information contact: Azra Fathima, Tel: 91 80 2121411, Email: Azra.Fathima@planetone-asia.com
