Net ProActive Services helps Tata Internet Services deliver superior service levels to customers

Net ProActive Services, one of the leading IT Infrastructure management companies in India, today announced the successful implementation and integration of Storage Management Solutions for Tata Internet Services. Tata Internet Services is a leading Internet Service Provider (ISP) in the country. Tata Internet's customers now have speedy access to the internet with unmatchable uptime. Net ProActive Services' solutions also allow Tata Internet to measure and deliver the service levels expected, thereby allowing them to enter into more effective Service Level Agreements (SLA) with their customers.

"Tata Internet Services is known for its high level of customer focus. We believe our relationship with Net ProActive Services has allowed us to further increase our commitment and service levels to our customers. Net ProActive Services was able to understand our requirements as a service provider and provide us with the high quality of service that is expected of us. Their commitment to the job on hand was exceptional", said Hari Nair, Systems Manager, Tata Internet Services

"The current management tools do not provide for the full functionality requirements of a service provider. Extensive customization and integration with third party tools was needed for the solution to be effective and useful to both the IT support staff as well as the customer. This project with Tata Internet clearly speaks for our superior capabilities in the Enterprise Management Solution space", said, Priya Krishnan, Head - Business Development, Net ProActive Services

About Tata Internet Services

Tata Internet Services Limited leads the Tata group's foray into the Internet. It leverages the group's considerable strengths in IT, telecom, software services and domain knowledge in different end-user industries to position itself at strategic points in the Internet value chain. Tata Internet is partnering with world Leaders to offer specific applications and business solutions for the Retail & Consumer Packaged Goods Industry; the Financial Services Industry, the Manufacturing and Automobile industries and the Hospitality Industry. A combination of world-class experience, customer-centric processes and best practices, enables Tata Internet to deliver high-quality solutions with lower total cost of ownership to our customers. Tata Internet had commenced operations in 5 Cities i.e. Mumbai, Hyderabad, Delhi, Chennai and Bangalore. The Service has been extended to over 37 Cities as of November 2001. For more information …….

For Further information contact: Azra Fathima, Tel: 91 80 2121411, Email: Azra.Fathima@planetone-asia.com

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