We adopt a defined process
framework that is benchmarked against IT Infrastructure Library
(ITIL) to ensure high up-time for mission-critical environments.
Our automated and proven processes ensure that we smoothly achieve
the Service Level Objectives (SLOs) that we set at the start of
any customer project.
Net ProActive Services adopts a unique methodology
which serves as a guiding framework for its processes.

MAKE – The setting
up of the Infrastructure Management system based on assessment
and recommendations
MONITOR – The round-the-clock vigilance of performance
indicators to ensure availability, performance and security
MANAGE – The appropriate action that is undertaken during
incident / change and configuration management
MAINTAIN – The swift restoration and re-enabling of your
IT infrastructure assets during incident, change and re-configuration
MODIFY – Recommendations for changes in infrastructure / policy
that follow a thorough analysis
TECHNOLOGY
Net ProActive Services supports a multi-vendor,
multi-technology environment and uses the latest software and
hardware from leading vendors such as HP, Remedy, Nortel, Cisco
and CheckPoint.